Patient Feedback & Complaints
Your feedback is important to us. Help us improve our services by sharing your concerns, suggestions, or complaints. We are committed to addressing all feedback promptly and professionally.
How We Handle Your Complaints:
- Acknowledgment: We acknowledge receipt of your complaint within 24 hours
- Investigation: We investigate your concern thoroughly and fairly
- Response: We provide a written response within 7 working days
- Follow-up: We follow up to ensure your satisfaction with the resolution
- Improvement: We use feedback to improve our services continuously
Types of Concerns We Address:
- Quality of medical care and treatment
- Staff behavior and professionalism
- Hospital facilities and cleanliness
- Billing and insurance issues
- Wait times and appointment scheduling
- Communication and information sharing
- Privacy and confidentiality concerns
- Safety and security issues
Alternative Contact Methods:
- Phone: (+63) 917 898 7765
- Email: healthph.net@gmail.com
- In Person: Patient Relations Office (Ground Floor, Main Building)
- Written Letter: HealthPH Hospital, Davao City
Your complaint will be handled confidentially and will not affect your future care at our hospital.
